key performance indicators
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Pay Right and in Time, but Don’t Pay Twice
Imagine that you run a department like Accounts Payable. You hire more or less the right number of people. They focus on processing invoices. You pay suppliers more or less in time. From time to time minor issues occur, but your suppliers are happy in general. Time later, the company, like any other business, goes…
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Never Look at One Single Ratio
“This year we have grown 20% of sales compared to the previous year and we hit the 2 billion euro in revenue!”. I’m sure you have heard of this several times in one way to another. Companies that celebrate they made more sales, kept expenses under control or expanded to new markets. This sounds as…
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Who does what? Why businesses need well-defined processes
You’re driving in a city. There are traffic lights, signs or all sorts. You know you have to stop when lights are red, continue when they are green. You know that if a standing sign is missing, you’ll have to look at the paintings on the ground. In contrast, if two signals contradict each other,…
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New Year Habits
Every year, many people reflect on their New Year resolution’s, deciding if they will set new, change, or abandon goals or habits. Businesses often look at the performance indicators of previous years and decide what needs to be adjusted in their overall strategy, and what goals they wish to pursue in the financial year. At…
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Where should I look at?
Another concern when running a business is how to track and measure your progress. If you have been investigating, probably you have seen all sorts of metrics: customer complaints, revenue, market share, reviews on social media… Anything that can be measured can become a metric. However, what are the right ones? This is often a…
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Don’t Only Work Hard, Be Also S.M.A.R.T!
You wake up in the morning determined to start a brand-new day. Your business requires your immediate attention in all areas: providing services or delivering goods to your existing customers, finding new customers, pay to suppliers, administrative work, developing new products… The moment you realise, it’s time to call it a day, have dinner, spend…
Ruiz Fernandez Business Services 